Last Updated: March 2, 2026

Welcome to the Wizfair Help Center. This page answers common questions about booking flights, hotels, refunds, cancellations, airline rules, payments, security, and customer responsibilities.

This FAQ is for informational purposes only and does not replace or modify Wizfair’s legally binding:

• Terms & Conditions
• Refund Policy
• Privacy Policy
• Chargeback & Payment Dispute Policy

All bookings are subject to airline and supplier rules.

1. About Wizfair

What is Wizfair?

Wizfair LLC is a U.S.-based online travel agency (OTA). We facilitate bookings for:

• Domestic and international airline tickets
• Hotels and accommodations
• Car rentals
• Cruises
• Tours and activities
• Vacation packages

For most airline bookings, Wizfair acts as Merchant of Record, meaning your card is charged by Wizfair on behalf of the airline.

Is Wizfair an airline?

No. Wizfair does not operate aircraft or provide transportation services.

Airlines control:

• Flight schedules
• Boarding policies
• Aircraft substitutions
• Seat assignments
• Baggage handling
• Flight cancellations

Wizfair facilitates booking but does not control airline operations.

Why book through Wizfair instead of directly with an airline?

Wizfair may offer:

• Competitive pricing
• Consolidator or negotiated fares
• Assistance with changes and cancellations
• Optional add-on services

However, airline fare rules always apply.

2. Flight Bookings & Ticketing

When will I receive my ticket confirmation?

After payment is successfully processed:

• You will receive a booking confirmation email.
• An e-ticket number is typically issued shortly after.
• In some cases, ticket issuance may require additional verification.

If you do not receive confirmation within 24 hours, contact support.

What is an e-ticket number?

An e-ticket number is a 13-digit airline-issued number confirming your ticket. It is different from your booking reference.

Can I book one-way tickets?

Yes. Wizfair offers:

• One-way
• Round-trip
• Multi-city

Some countries require proof of onward travel.

Can I hold a fare without paying?

Generally no. Airline fares must be ticketed immediately.

Prices are not guaranteed until the ticket is issued.

Why did the price change during booking?

Airline fares are dynamic and may change due to:

• Seat availability
• Fare class changes
• Inventory updates

Until ticketed, pricing is not locked.

What does “non-refundable” mean?

Non-refundable typically means:

• Base fare cannot be refunded if you cancel voluntarily.
• Some government taxes may be refundable.
• Airline credit may be issued instead of cash.

Each airline sets its own rules.

What is Basic Economy?

Basic Economy fares may:

• Restrict changes and cancellations
• Limit seat selection
• Restrict carry-on baggage
• Not earn full mileage credit

Restrictions are airline-controlled.

What is the 24-hour cancellation rule?

For flights:

• Originating in the U.S.
• Booked at least 7 days before departure

Airlines must allow cancellation within 24 hours for a full refund.

Cancellation must be requested within 24 hours of booking.

Can I change my ticket?

Changes depend on:

• Fare rules
• Airline policy
• Ticket type

Fare differences and airline penalties may apply. Wizfair service fees may apply.

Can I change the passenger name?

Airlines usually do not allow full name changes.

Minor corrections may be allowed with airline approval and possible reissue fees.

Tickets are generally non-transferable.

What if I entered my name incorrectly?

Names must match your government ID exactly.

Incorrect names may result in:

• Denied boarding
• Ticket cancellation

Contact us immediately if you notice an error.

Can I upgrade my seat?

Upgrades depend on airline availability and policy.

Wizfair cannot guarantee upgrades.

Are seat assignments guaranteed?

No. Airlines may change seat assignments due to operational needs.

3. Flight Disruptions

What happens if my flight is canceled?

If an airline cancels your flight, you may be eligible for:

• Rebooking
• Travel credit
• Refund

Airline determines eligibility.

What is a significant schedule change?

Airlines determine what qualifies as significant.

It may include:

• Major departure time changes
• Airport changes
• Added stops

What happens if I miss my flight?

Failure to cancel before departure may:

• Void your ticket
• Cancel remaining segments
• Eliminate refund eligibility

What if there is bad weather?

Weather-related disruptions are controlled by the airline.

Airlines determine refund and rebooking options.

Who pays for hotels during delays?

Airlines may provide hotels if delays are within airline control.

Weather delays often do not qualify.

4. Separate Tickets & Hidden City Ticketing

What is a separate ticket?

Separate tickets occur when flights are booked independently.

Risks include:

• No protection for missed connections
• No obligation for airlines to rebook

What is hidden city ticketing?

Hidden city ticketing involves exiting at a connection instead of the final destination.

Airlines may:

• Cancel remaining segments
• Suspend loyalty accounts

Wizfair does not endorse this practice.

5. Baggage & Ancillary Services

Are baggage fees included?

Baggage policies vary by airline and fare type.

Wizfair does not control baggage pricing.

What happens if my bag is lost?

Lost baggage claims must be filed directly with the airline.

6. Hotel Bookings

Can I cancel my hotel reservation?

Depends on the hotel’s cancellation policy.

Non-refundable rates are typically not refundable.

Why did the hotel charge additional fees?

Hotels may charge:

• Resort fees
• City taxes
• Incidentals

These are separate from Wizfair charges.

7. Refunds & Cancellations

How long do refunds take?

General timeline:

• Submitted within 5 business days
• Airline processing: 4–12 weeks
• Wizfair processing: 7 business days after funds received
• Bank posting may take additional time

Are Wizfair service fees refundable?

No. Booking and service fees are generally non-refundable.

What if I paid with an expired card?

Refunds go to the original payment method. Your bank routes the funds.

8. Travel Credits

How long are airline credits valid?

Airline credits are subject to airline expiration rules.

They are typically non-transferable.

9. Payment & Security

Why does my statement show a different name?

Billing descriptors may reflect:

• Wizfair
• A payment processor

Can Wizfair request ID verification?

Yes. For fraud prevention, we may request identity verification.

What happens if I file a chargeback?

Filing a chargeback:

• Does not cancel your booking
• May delay refund processing
• May result in account suspension

Fraudulent disputes may result in legal action.

10. Passports, Visas & Entry Requirements

Am I responsible for travel documents?

Yes. You are responsible for:

• Passport validity
• Visa requirements
• Entry documentation

Denied entry is not grounds for refund.

11. Sanctions & Compliance

Can Wizfair refuse service?

Yes. Wizfair complies with U.S. sanctions and anti-money laundering laws.

Bookings may be refused if legally required.

12. Travel Insurance

Should I buy travel insurance?

Travel insurance is optional but strongly recommended.

Wizfair is not the insurer and does not adjudicate claims.

13. Pricing Errors

What if there was a pricing mistake?

In cases of obvious technical or fare filing errors, Wizfair reserves the right to cancel the booking and issue a full refund.

14. Privacy & Data

Do you sell my personal information?

Wizfair does not sell personal information for monetary value.

California residents may opt out of certain advertising-related data sharing.

15. Accessibility

What if I need assistance due to a disability?

Contact:

Phone: +1 (844) 877-3042
Email: info@wizfairtravels.com

We will make reasonable efforts to assist.

16. Disputes & Complaints

How do I resolve a dispute?

• Contact customer support.
• Allow time for review.
• Disputes are governed by arbitration provisions in our Terms & Conditions.

Small claims court remains available where permitted.

Contact Wizfair

Phone: +1 (844) 877-3042

Email: info@wizfairtravels.com

Website: www.wizfairtravels.com