Effective Date: March 2, 2026

This page summarizes important U.S. Department of Transportation (DOT) airline consumer protections.

Wizfair acts as a travel agency and does not operate aircraft.

24-Hour Cancellation Rule

For flights:

• Originating in the United States, and
• Booked at least 7 days before departure

Airlines must allow cancellation within 24 hours of booking for a full refund.

This rule is governed by airline policy. Wizfair must receive your cancellation request within that timeframe.

Refunds for Canceled Flights

If an airline cancels your flight or makes a significant schedule change:

You may be entitled to a refund under DOT regulations, even for non-refundable tickets.

Refund eligibility is determined by the airline.

Baggage Fees

Airlines are required to:

• Disclose baggage fees before ticket purchase
• Refund baggage fees if the bag is significantly delayed

Wizfair does not set baggage fees.

Denied Boarding Compensation

If you are involuntarily denied boarding due to oversales, you may be entitled to compensation under DOT rules.

Compensation is handled directly by the airline.

Tarmac Delays

U.S. airlines must comply with DOT tarmac delay rules limiting how long passengers can remain on grounded aircraft.

Filing Complaints

You may file complaints with:

U.S. Department of Transportation
Aviation Consumer Protection Division
https://www.transportation.gov/airconsumer