1. Chargeback & Payment Dispute Policy

Effective Date: March 2, 2026

Wizfair acts as Merchant of Record for most airline transactions.

Disputing Charges

If you believe a charge is incorrect, contact us before filing a chargeback.

Filing a chargeback:

• Does not cancel your booking
• May suspend your reservation
• May delay refund processing

Fraudulent Chargebacks

If a chargeback is filed for:

• A valid booking
• A non-refundable ticket
• A completed travel service

Wizfair may:

• Provide documentation to the issuing bank
• Recover administrative and legal costs
• Pursue arbitration under our Terms

2. Complaint Resolution Policy

If you have a dispute:

1. Contact support first
2. Allow 30 days for internal review
3. If unresolved, disputes proceed under arbitration per Terms

Small claims court remains available where applicable.

3. Fraud Prevention & Risk Policy

Effective Date: March 2, 2026

Due to the high-risk nature of airline transactions, Wizfair employs fraud screening systems.

We reserve the right to:

• Request government-issued ID
• Verify billing information
• Cancel suspicious bookings
• Delay ticket issuance pending verification

Failure to provide requested documentation may result in cancellation without liability.

4. Ofac & Sanctions Compliance Notice

Effective Date: March 2, 2026

Wizfair complies with U.S. sanctions laws administered by:

• U.S. Department of Treasury
• Office of Foreign Assets Control (OFAC)

Restricted Countries and Persons

Wizfair does not provide services to:

• Individuals or entities on U.S. sanctions lists
• Persons located in comprehensively sanctioned countries
• Persons subject to U.S. trade restrictions

We reserve the right to:

• Refuse or cancel bookings
• Suspend transactions
• Request identity verification

If a transaction is blocked due to sanctions compliance, refunds may be subject to regulatory approval.

5. Promotions & Travel Credit Terms

Promo codes:

• Have no cash value
• Are non-transferable
• May not be combined unless stated

Travel credits:

• Are subject to expiration
• Governed by airline rules
• Not redeemable for cash

Fraudulent use voids promotional eligibility.

6. Travel Advisory Disclaimer

Wizfair may provide travel information as a courtesy.

We do not guarantee:

• Entry eligibility
• Visa approval
• Health compliance

Travelers are responsible for verifying requirements with:

• Government authorities
• Embassies
• Airlines

7. Travel Insurance Disclosure

Effective Date: March 2, 2026

Travel insurance is optional and offered through third-party providers.

Wizfair:

• Is not an insurance company
• Does not adjudicate claims
• Does not guarantee claim approval

Coverage depends solely on policy terms.

Claims must be submitted directly to the insurer.