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Travel Protection: What You Need to Know

Travel protection plans by Generali offer valuable coverage to safeguard your trip and provide assistance in case of unexpected events. Take a glance here -

cancelled
Trip Cancellation or Interruption

Covers non-refundable expenses if you cancel or cut your trip short due to covered reasons.

medical
Emergency Medical Coverage

Pays for medical treatment if you fall ill or are injured during your trip, especially when traveling internationally, where your regular health insurance may not apply

Delayed bag
Lost or Delayed Bag? BagAssist Can Help

If your baggage goes missing during your trip, report it to the airline right away. They’ll give you a baggage claim file number. Then, BagAssist will track your bag’s location and status, helping you stay informed until it’s returned.

Travel
Travel Delay Expenses

Provides reimbursement for food, accommodation, and transportation if you're stuck somewhere due to weather, airline issues, or other delays.

Emergency
Emergency Assistance
  • If you have a medical emergency during your trip, call the Emergency Hotline to find local doctors who speak your language. The assistance team can also work with the doctor to support your care.
  • If your travel companion's plans are affected due to your medical emergency, they can get help for their return home. 
  • Lost your cash or traveler’s checks? You can get an emergency cash transfer, up to $500, with a repayment guarantee
  • Need legal help? They’ll connect you with a local attorney and may help with bail, if allowed. Legal fees are your responsibility.
Service
24/7 Assistance Services

Most third-party plans include emergency hotlines for travel, legal, or medical support anytime, anywhere in the world.

Important Things to Keep in Mind
Underwriting and Administration
  • Underwritten by Generali U.S. Branch: Generali U.S. Branch, located in New York, NY, is responsible for underwriting the travel insurance coverage. They operate under various names in different states, including Generali Assicurazioni Generali S.P.A. in California and The General Insurance Company of Trieste & Venice in Virginia. Generali U.S. Branch is licensed to do business in all 50 states and the District of Columbia.
  • Administered by CSA: Customized Services Administrators, Inc. (CSA), based in San Diego, CA, administers the travel protection plans. CSA operates under the names CSA Travel Protection and Insurance Services and Generali Global Assistance & Insurance Services.
Availability and Eligibility

Available to U.S. Residents: These plans are available to residents of the 50 United States and the District of Columbia. However, they may not be available in all jurisdictions.

Underwriting and Administration
  • Terms and Conditions Apply: Each plan is subject to specific terms, conditions, and exclusions. Carefully read your policy to understand the coverage details.
  • Pricing Information: The quoted price for the travel protection plan includes both the travel insurance premium and a separate fee for non-insurance travel assistance services. For detailed information on pricing and coverage, you can contact customer service at customerservice@us.generaliglobalassistance.com or call 866-757-0010.
Purchasing and Retailer Information
  • No Purchase Requirement: Purchasing a travel protection plan is not required to buy other travel products or services offered by travel retailers.
  • Retailer Limitations: Travel retailers may not be licensed to sell insurance in all states and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance. They also cannot evaluate the adequacy of your existing insurance.
Comparing Existing Coverage
  • Review Your Current Insurance: You may have coverage from other sources that provides similar benefits, but may be subject to different restrictions. It's advisable to compare the terms of this plan with your existing life, health, home, and automobile policies, as well as through your credit card program(s).
Important Notice
  • General Information Only: This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In case of any inconsistencies between this information and the actual policy forms, the language of the policy forms shall govern
Travel
For New York Residents

CSA is licensed as an insurance producer in New York. This means CSA is allowed to talk with you about insurance options, explain policy terms, offer advice, and help you buy coverage. When CSA helps you choose and purchase a plan, it may receive a commission from the insurer or another party.

This compensation depends on the policy you select, the insurance provider, and sometimes how much business the producer brings in. If you'd like to know how much CSA expects to earn from helping with your policy, or any alternatives they offer, you can simply ask.

delaware
For Delaware Residents

Some benefits in this travel insurance plan might overlap with coverage you already have through your life, health, home, auto, or other insurance policies. It’s a good idea to compare them before buying.

maryland
For Maryland Residents

This plan might include coverage similar to what’s already offered by your homeowner’s or renter’s insurance. However, when you buy travel insurance, it becomes the primary source of coverage for travel-related claims.

Right to Examine (Free Look Period)

Your policy comes with a Free Look Period. During this time, you can cancel your plan and get a full refund if no claims have been made. Check your policy to see exactly how many days you have to cancel. After this period, your premium is non-refundable unless stated otherwise in the policy

Stay Updated

Notify this insurance company if your email or contact information changes. Here’s how to reach out:

  • Email: consumerprivacy@us.generaliglobalassistance.com
  • Phone: 866-757-0010
  • Mail:
    Attn: Customer Privacy Management Office P.O. Box 939057
    San Diego, CA 92193-9057
Notice & Consent for Electronic Transactions

This notice lets you know that Generali may conduct business with you electronically. By giving your consent, you agree to receive information, sign documents, and communicate with this insurance provider online.

By completing your purchase, you confirm that you’ve read, understood, and agreed to these terms. Choosing not to consent is completely okay if you'd prefer paper transactions; just reach out using its contact details provided above (email, phone number, and mailing address).

What Does an Electronic Consent Mean?

By agreeing, you allow the insurance company to send you important documents electronically. These include your policy, certificate, amendments, declarations, claim forms, billing statements, privacy notices, and any other relevant communications. Your electronic signature will be treated the same as a handwritten one.

Do You Want Paper Copies?

You can still request paper versions of any documents at no extra cost. Just contact this travel insurance and assistance provider using its contact information mentioned above (email, phone number, and mailing address).

How Can You Receive Emails?

To receive and view electronic documents, you’ll need:

  • Internet access and a current web browser
  • A valid email address
  • Software that can open PDF files
  • A device that supports the above (and a printer if you want hard copies)

If you're unable to receive or access its electronic communications, let the company know right away. They’ll inform you of any changes that affect how you receive these messages.

How to Withdraw Consent?

Your consent remains in effect until you choose to withdraw it. You can opt out at any time by directly contacting this insurance provider.

Fraud Warning for Travelers

Filing false or misleading information on an insurance claim or application is a crime. If you knowingly give incorrect or incomplete details to get insurance benefits, you could face serious consequences, like fines, denial of benefits, or even jail time.

This rule applies across all U.S. states and territories, including Alabama, California, Florida, New York, Texas, and many others. Penalties vary by state, but the bottom line is the same: fraud is illegal and punishable by law.

If you're unsure about what’s required in your policy or claim, it’s always better to ask questions than risk providing false information. Stay honest and review your documents carefully.